Here at mobiles2money we positively encourage you, our users, to write reviews about any of the mobile phone recyclers you have sold or recycled your phone to. Whether they are positive or negative experiences, we urge you to make a quick comment on the service you have received so that other potential phone sellers have some more information on the recycling companies.

To this extent, we’re hoping to give our reviews system a bit of an overhaul so you can enter any order references and other information specific to your transaction so that we can have a word with the mobile phone recycler should there start to be a trend towards more negative than positive reviews. Of course, we also understand that people are more likely to write about a bad service experience than a good one, so we also ask you to take this in to account when deciding which recycling company to use. Alongside the phone recycler reviews, we have also given an indication as to how many mobile phones the particular company has bought so this will hopefully balance things up for you.

Where we do have an order number supplied that we can check on, or a particular number of negative reviews, we will ask for a comment from the mobile phone recycler to get their side of the story, so to try and provide a more balanced experience.

We hope you appreciate that some reviews could be fake and that we cannot check each one for authenticity. However, we believe it is better to give you the opportunity to read and write reviews of the recyclers rather than not to, as seems to be the case with certain Mobile Phone Recycling Comparison web sites!

As a footnote, we’ll just emphasize the steps that you should take to minimise any problems that others have had with their transactions.

Non-receipt of mobile phone

• To ensure that your mobile phone reaches it’s destination, we strongly suggest you use Royal Mail Recorded Delivery if your mobile is worth up to around £40 and Royal Mail Special Delivery if your phone is worth more. You can then track the progress of your phone and should it not arrive at the recycler, you can claim for the value on the postal insurance.

Phone Arrived in Damaged Condition

• Some of the supplied envelopes from the phone recyclers are not particularly well padded. We would strongly suggest you to either bubble wrap your phone before using the supplied envelope or use your own padded envelope with the Freepost address written or printed on to it, or indeed, just glue the supplied envelope on to the front of the padded one. While this does not guarantee your phone won’t get damaged in transit, it does the reduce the risks somewhat. Remember, if you have sent your phone via Recorded or Special Delivery and it gets damaged then you may be in line for compensation from the Royal Mail – please check the Royal Mail web site for more information.

Check you’ve Sent Everything that’s Required

• Different phone recyclers have different requirements when you send in your mobile phone so please check before doing so. Most will only require the handset and battery but some may require accessories like the manual, or battery charger – always check before packing the phone up.

Stick with Who you Know

• We’ve personally checked transactions with all of our phone recyclers and had no problems – if we had, they’d be booted off the site! However, a strong brand name usually comes with a bigger guarantee – emphasis on usually - we wish to remain impartial and leave the choosing of recyclers entirely up to you. We’ve got many phone recyclers on our site and some will be more familiar to you than others. If you’re unsure of a company, read a bad review somewhere else, or are just a bit worried, why not stick to one of the bigger names? The price offered might not be as high, but hopefully you’ll have more peace of mind.